shonan village center
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Frequent Asked Questions
Q1. How do I make a reservation?
Q2. Do you have ATM in Shonan Village Center?
Q3. Can you exchange foreign currency to Japanese Yen at hotel reception?
Q4. What is available at your shop?
Q5. What are the check in and check out times?
Q6. Can I use a pool?
Q7. What is your smoking policy?
Q8. What is your high-speed Internet environment?
Q9. What major credit cards do you accept?
 
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AnswerPlease contact us from Inquiry page.
You can make a phone call to our sales section too.
The number is +81-46-855-1800 (9:00~17:00), it's open from Monday to Friday.
 
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AnswerYes, we have Yokohama Bank ATM on the 1st floor. It's available from 9 am to 18 pm on weekdays. But it doesn't offer Cash Advance service by credit card.
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AnswerWe can exchange following kinds of currency to Yen : US Dollar, Euro, Pounds, Canada Dollar, Australia Dollar
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AnswerWe have various kinds of souvenir, snacks, drinks, stationery, e.g..
It's open from 8 am to 10:30 pm next to hotel reception.
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AnswerYou can check in any time after 3pm up to 11pm.
The main entrance and hotel reception close at 11pm. So if you arrive later than 11pm, please be sure to let us know. Rooms must be vacated by 10am on day of departure. In case you'd like to check in earlier/check out later, it costs extra charge depending on how long to expand. For detailed information, please ask us.
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AnswerFor guests only, our pool "Aqua Club" is available from 7 am to 10 pm for free.
It requires a key to enter the at hotel reception.
You can rent a swimming suit and a towel for pool also.
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AnswerSmoking is not allowed at restaurants, Lounge LEAF, and Conference Rooms. We're equipped with Smoking Room on Conference Floor (BF). Here
You can smoke at lounges on 2nd/3rd floor and in your own room except "Fourth Room".
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AnswerWe offer wired LAN by optical fiber cable (free of charge) in every room.
Also, wireless LAN network is available at 1F/CF lobby.
We do not have LAN card for rent, so please bring your own.
 
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AnswerWe accept VISA, Master, AMEX and Diners.
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